Each of my cake creations are individual and bespoke. I do not copy other people’s designs. Clients talk to me about the theme they would like, any special details etc. and then trust me to use my creativity and experience to come up with something unique to them. My cakes are hand sculpted, hand painted and take many hours of work which is reflected in my prices.
Payment and deposits
By paying your booking fee, you agree to the T&Cs. If you have any questions regarding your quote or T&Cs, please get in touch before paying a booking fee. Payments can be made via bank transfer.
- Upon booking an order, a 50%, non-refundable booking fee is required to confirm your chosen date. Orders are not considered booked without the booking fee.
- The remaining balance will be due one week before the collection date.
- If the order is cancelled, booking fees are non-refundable and non-transferable. This covers loss of business (turning away others for the date), goods that may have already been purchased, or any items, such as models that have already been made. If the product has been paid in full, no more than 50% will be refunded.
- No refunds are available within two weeks of the collection date.
- Any changes to the order must be made at least two weeks prior to collection. Any changes may be subject to additional charges.
- Collection is to be arranged at a convenient time for both parties. Please be aware, I am not a shop, so you will be collecting from my home and I have family commitments. Please make every effort to keep to the time agreed on as I will not always be able to wait for you. Lateness may result in you not being able to get the cake.
- Please note that delivery is not included.
- I am aware that sometimes circumstances change beyond our control, please get in touch as soon as possible so we can work together to sort any issues and your cake can still be completed for you to enjoy.
Transport and care of your cake
Once the cake has left the premises, it becomes the sole responsibility of the client and I cannot be held liable for any damage caused to the cake. Please read the following advice on how to care for your cake:
- Your cake may be surprisingly heavy, please pick up/carry the box with your hands at the base, not the sides.
- Do not place the cake on your lap or car seat. The flattest/most level areas in the car are usually the footwell and boot. Do not transport or leave your cake in a hot car.
- At home/the venue, please store the cake somewhere level, cool and away from direct sunlight in the box provided. Do not refrigerate the cake.
- The cake is a fresh product containing no additives or preservatives and it is assumed that it will be eaten on the day it is requested for. Once cut, foil or cling film can be placed around the cake to help prevent it drying out or it can be transferred to an airtight container.
- There may be dowels, cake cards or other food safe supports in your cake, please be aware of these and remove them before eating.
- Decorations and models may also contain wires, dowels and other non-edible products. It is your responsibility to make sure these are removed before serving the cake to yourself or your guests.
** Many people tell me they have kept their models as keepsakes, they can last years if kept away from heat and sunlight!
Allergens
- Please speak to me about allergens. It is your responsibility to inform me of any dietary requirements.
- I am happy to supply gluten and dairy free cakes but please be aware, even though I make every effort to ensure ingredients for such products are stored and used separately, products containing allergy sensitive ingredients are used and stored in my kitchen and I cannot 100% guarantee there won’t be cross contamination. Unfortunately, I cannot cater for nut allergies.
Disclaimer
- If you are unhappy with your cake for any reason, please contact me on the day of your event and explain the situation. In the rare case that you are unhappy with your cake and would like a refund, you must call the day of your event so the cake can be returned and inspected.
- Please be advised that images of your cake may be used on social media and websites.